ADMINISTRATIVE AND OFFICE MANAGEMENT SKILLS TRAINING

This highly interactive D.McKINSEY & ASSOCIATES Office Administration training Program will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. On this training course you will also learn how to stay in control whilst dealing with conflicting priorities.

Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organized, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with. This training workshop will help you to do that.

  • Know-how to effectively analyze their work flow patterns and make their day more productive and less stressful
  • Recognize how to prioritize and cope with multiple tasks
  • Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
  • Apply practical techniques to improve communications skills
  • Understand how to manage challenging behaviors
  • Apply assertiveness to be more effective in the workplace
  • Deal with high profile, dynamic and influential executives all across the board 
  • Develop professionalism for integrity and respect within your organization 
  • Handle crisis using powerful emotional intelligence skills to take charge in emergency situation
  • Build their strategic thinking skills that will set you apart from other Executive Pas
  • Manage without problem, their busy bosses.
  • Acquire team spirit necessary for achieving target result with bosses and co-workers.
  • Have proper understanding of modern management concepts and their practical application to the job of secretaries
  • Develop high level of expertise in office organization and management
  • Isolate aspects of their time management activities that require improvement for immediate action
  • Acquire exposure, knowledge and techniques for operating the computer and other equipment normally deployed by secretaries
  • Learn how to teamwork with other departments on how best to actualize their dreams and expectations without compromising their own roles and standards
  • Have greater control over their working time and that of their managers
  • Acquire necessary skills for effective management of highly sensitive documents and files.
  • Understand how your role as Executive Secretary, PA, Administrator or Office Manager contributes to organizational success
  • Manage personal emotions and stress
  • Manage conflict, difficult situations and people with ease
  • Deliver presentations to small groups with maximum effect
  • Management Principles and Practices for Office Managers/Administrators
  • Duties, Responsibilities and Functions of Office Managers/Administrators
  • Effective Planning and Scheduling of Work (Office Management)

Analyzing Role of the Office Manager/Administrator

  • Competencies for Success
  • Perception versus Reality
  • Be a “Star” at Work
  • Recognizing your role

Effective Communication Skills

  • Improving Credibility and Attaining Recognition
  • Importance of a Positive Attitude
  • Key Benefits of Assertiveness
  • Selling your Ideas to Management, Colleagues, Subordinates and Clients
  • Tips on preparing a Dynamic Professional Presentation

Written Communication

  • The style of Professional Business Writing
  • Methodology and Layout
  • Achieving your Objective with the Audience
  • Audience’s Expectations

Serving the Internal and External Customer

  • Identifying the Needs of Internal and External Customers
  • Unplugging Services Barriers
  • Providing Outstanding Service
  • Complaint Handling

Stress Management Techniques

  • Symptoms and Causes
  • Identifying personal Stressors
  • Creating a Comprehensive Stress Management Plan
  • Calibri (Body)

Emotional Intelligence (EQ)

 

  • What is Emotional Intelligence
  • Identifying the Benefits of EI
  • Understanding the difference between Trait EI and Ability EI
  • 5 Dimensions of Trait EI Model
  • Self-Awareness (SA) and Managing Emotions (ME)
  • Motivation (M) and Empathy (E)
  • Social Skills (SS) and How to Determine your EQ

Managing Time

  • Recognizing and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Using Methods to Control and Improve Effectiveness
  • Planning and Managing Time for Self and Others
  • Preparing Time Logs and Learning from Them
  • Charting Time Wasters, Procrastination and proffering solutions
  • Handling Paper Work Crisis

Organizing Meetings

  • Elements of an Effective Meeting
  • Preparing the Agenda
  • Recording Minutes of Meetings (MOM)

Using the Telephone Properly

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Managing Difficult Callers
  • Identifying Common Phone Problems and Formulating Solutions

Computers, Internet, Social Networking and other Tools of the Trade for Administrative Officers / Managers

Personal Effectiveness

  • Task Efficiency Audit
  • Task Breakdown Chart
  • Priority / Payoff Matrix
  • Personal Work Profile

Final Activity

  • Putting it together: understanding and implementing your role in the organization; toward creating your action plan
  • Program review and closing
  • This course will utilize a variety of practical learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes high interaction with applicable Software and Computer hardware, tutorial input as well as case studies, individual and syndicated work, multimedia presentations, and film shows etc.

There will be opportunity for group discussion and for participants to compare experience.  Time will be allocated at the end of each day to reflect upon the learning and plan to transfer the knowledge back to the work place

2 DAYS

Kindly confirm space availability by calling +234 (0) 8023192104 or +234 (0) 9062386530 or send an email to info@dmckinseyandassociates.com, dmckinseytraining@gmail.com.   For In-House training programs / on request, please contact us using above contact details.

MAY 10-11

NOV 12-13

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